Yes. We offer delivery within Qatar as well as international shipping to selected destinations. Delivery availability and timelines vary depending on the destination and product type. For more information on delivery please visit our Delivery Policy and Shipping Policy.

Delivery timelines depend on the product and customization selected.

For orders within Doha: Non-customized items placed before 3:00 PM are eligible for same-day dispatch.

Initial customization requires approximately 1–2 working days, UV printing requires 1 working day, hand-painted customization requires 3–5 working days, key sleeves require approximately 4 working days, and made-to-order wallets require approximately 7 working days.

International orders require an additional 3–5 working days for shipping transit after production is completed.

Estimated customization processing times are as follows:

• Initials: 1–2 working days
• UV Printing: 1 working day
• Hand-Painted Artwork: 3–5 working days
• Key Sleeves: Approximately 4 working days
• Made-to-Order Wallets: Approximately 7 working days

Please note that the timelines above refer to production and processing time only and do not include shipping or delivery transit times. All processing times are calculated in working days, excluding Fridays and Saturdays.

For international orders, additional shipping transit time will apply depending on the destination and selected shipping method.

Deliveries within Doha are typically scheduled between 4:00 PM and 10:00 PM.

Returns and exchanges may be accepted subject to inspection and approval. Products must be unused, in resellable condition, and returned with original packaging. Customized products are non-returnable and non-exchangeable, including initials, UV printed items, hand-painted artwork, key sleeves, and made-to-order wallets.

Returns and exchanges within Qatar are handled exclusively at our Msheireb store following product inspection and approval. Pickup services for returns are not available.

International shipments may be subject to customs duties, taxes, import fees, or clearance charges imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Yes. Selected products can be customized directly through our website. Available customization options may include initials, UV printing, and hand-painted artwork. Customization availability varies by product.

Selected customization options are available through our website; however, fully bespoke phone case development, including changing leather types or core construction, is not currently available for standard retail orders.

Customization pricing starts from: Initials – QAR 60, UV Printing – QAR 50, Hand-Painted Artwork with Initials – Starting from QAR 350, Customized Folders – Starting from QAR 450, Customized Notebooks – Starting from QAR 450. Pricing may vary depending on artwork complexity and product type.

To check your iPhone model: Open Settings → General → About. Your iPhone model name will appear near the top of the screen. We recommend confirming your exact device model before placing your order to ensure compatibility with your selected case.

Once your order is placed, an order confirmation will be sent to the email address provided at checkout. If no email address is provided, you will receive an order number on the checkout confirmation page. Please keep this order number for your records, as it will help us locate your order and assist you with any future inquiries.

If you do not receive an email confirmation, kindly check your junk or spam folder, as confirmation emails may occasionally be filtered there.

If your order is being sent as a gift and you have provided the recipient’s contact number for delivery, please include a note with the sender’s name during checkout. This helps avoid any confusion and allows the recipient to know who the gift is from.

Our flagship store is located in Msheireb Downtown Doha. https://share.google/ZJV1isaDyMTSuUtmx

Our store hours are as follows:

Sunday - Wednesday: 10 AM – 10 PM

Thursday: 10 AM – 11 PM

Friday: 4 PM – 11 PM

Saturday: 10 AM – 10 PM

Please refer to our official Google listing for holiday timings and seasonal schedule updates: https://share.google/ZJV1isaDyMTSuUtmx

Yes. We offer corporate gifting and bulk order services for businesses and events. Services may include logo branding, customized packaging, and bespoke product development. Minimum order quantities may apply, typically starting from 50 units depending on the product. For inquiries, please contact sales@conceptodoha.com.

We regularly restock selected collections throughout the year. We recommend checking our website regularly or contacting our team for availability updates.

We maintain consistent pricing for our collections throughout the year and do not participate in seasonal sales or discounting events.

Certain products may be available in alternative frame colors upon request. Please place your order using the available option and include your preferred frame color in the order notes. Our team will confirm availability before processing.

Yes. Selected collections are crafted using genuine leather and premium materials. Material specifications are listed on each product page where applicable.

Our products do not include gift wrapping or a message card as part of the standard packaging.

If you would like your order prepared as a gift, you may add our gift wrapping service during checkout for an additional fee of QAR 15. This service includes premium gift wrapping and a message card.

If you would like us to handwrite a message on your behalf, simply enter your message in the designated field during checkout. Alternatively, if you prefer to write the message yourself, leave the message field blank and we will include a blank card with your order for you to complete personally.

For general inquiries, please contact info@conceptodoha.com. For corporate inquiries, please contact sales@conceptodoha.com. You may also visit our store for assistance.

For purchases made in-store, kindly visit our Msheireb store for inspection. For online or international orders, please email info@conceptodoha.com with your order number, clear images of the product and packaging, and a brief explanation of the issue. Our support team will review and advise accordingly.

International customers may return eligible items using their preferred courier service. Return shipping costs are the responsibility of the customer. Items must be returned in approved condition to Doha for inspection.