Cancellation Eligibility
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Orders can be cancelled within 24 hours of placing the order, provided the item has not yet entered the production or shipping phase.
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After 24 hours, we may not be able to cancel your order, especially if it involves:
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Personalized or custom-made products
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Limited edition or seasonal items prepared on a per-order basis
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Items already shipped
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Non-Cancellable Orders
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Customized products (including hand-painted initials, personalized engravings, bespoke packaging, or exclusive requests) cannot be cancelled once confirmed.
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Orders placed during promotional periods (e.g., Eid, Ramadan, product launches) are final and may not be cancelled due to high-volume processing.
How to Request a Cancellation
To request a cancellation:
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Email us at info@conceptodoha.com with your order number, full name, and reason for cancellation.
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Our team will verify the order status and confirm whether it is eligible for cancellation.
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If the cancellation is approved, you will receive confirmation and refund details.
Refunds for Cancelled Orders
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If your cancellation is approved, a full refund will be processed to the original payment method within 7–10 business days.
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For payments made by cash on delivery or bank transfer, refunds may be issued as store credit or as a bank transfer(where applicable).
